With the previous 6 months issues have already been escalating, staff members turnover costs are double the common of the Indonesian phone centre sector and personnel have started to prevent working through strikes, protesting outside Celltel’s gates.

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Understandably, the Indonesian Authorities has recommended Celltel to research these challenges as a make any difference of urgency and it has agreed to operate While using the Australian Authorities wherever wanted. Even so, they've got asked for discreteness and finish confidentiality within the investigation as They can be worried that the problem could impression the Indonesian Phone Centre Business which can be underneath a lot of pressure from other countries such as India getting The brand new investment destination for international firms.

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“Our Australian call centre colleagues are finding paid approximately ten occasions much more than us and operate much less hours! They get maternity depart, Ill depart plus more holiday seasons than we do! I am not Performing once more for Celltel until eventually the CISM team alterations our fork out and Positive aspects!”

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